Calibrate
Marlene Pummell is an accomplished professional with extensive experience in member experience and customer support operations. Currently serving as the Director of Member Experience, Operations & Transformation at Calibrate, Marlene manages the implementation of new tools and processes, focusing on change management and vendor relationships, particularly with Zendesk. Previously, Marlene held several leadership roles at Rally Health, including Director of Consumer Support Operations, where responsibilities included training, project management for operational changes, and liaising between support and technical teams. Marlene also contributed to Zappos Family of Companies as a Product Manager for Customer Support Tools and a Senior Manager overseeing a large contact center. Marlene earned a B.S.B.A. in International Business from UNLV Lee Business School.
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Calibrate
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Obesity is America’s underlying pandemic, and science shows that sustainable weight loss is driven by improving our metabolic health. At Calibrate, they are creating a new category by improving metabolic health to drive long-term, sustainable weight loss with a program designed by world leaders in obesity and nutrition science. They're building the first direct-to-consumer telemedicine business within the healthcare ecosystem, aligning incentives for doctors, insurers, pharmaceutical companies, and consumers. By leveraging technology, Calibrate is closing the gap in care for 175mm American adults in a $600bn market where Americans spend millions of dollars and do not lose millions of pounds.