Call Box
Damien Burke is an experienced IT professional with a robust background in network operations and enterprise engineering. Currently serving as IT Operations Manager at Call Box since November 2018, Damien previously held roles at All Covered, including Enterprise Engineer and Remote Support Engineer Level 3 from March 2015 to November 2018. Prior experience includes a position as Datacenter Engineer at SIGMAnet from June 2014 to March 2015, where responsibilities involved troubleshooting escalated tickets and responding to outage alerts, providing support for diverse environments in the private sector for medium to large corporations with extensive user bases.
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Call Box
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Call Box offers a comprehensive solution that cultivates accountability and reduces inefficiencies in phone handling processes. The company features a human and artificial intelligence call review ti uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. It also has partnerintegrations, providing a one-click access to customer records from your contact management or appointment scheduling system.