CallDesk
Pedro Morel is a Machine Learning Engineer currently at Calldesk since August 2025, with prior experience at Qantev where multimodal models for data acquisition from scanned documents were developed and implemented. Earlier roles include a research internship at ONERA, focusing on turbulence modeling for aeroelasticity, and an internship at Wikki Brasil centered on Computational Fluid Dynamics in the oil and gas sector. Pedro's foundational research experience includes work on data science techniques for erosion phenomena at NIDF/UFRJ and studies on chaotic systems at Instituto de Física UFRJ. Academic credentials include a Diplôme d'ingénieur in Artificial Intelligence from ENSTA, a Master’s Degree in Fluid Mechanics from École Polytechnique, and a Bachelor's degree in Mechanical Engineering from the Polytechnic School of UFRJ.
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CallDesk
CallDesk is a software-as-a-service platform and relies on an API to route calls and integrate with existing call center solutions.