CallMiner
Makbule Gunes is a seasoned professional in customer success and marketing analysis with extensive experience across various industries. Currently serving as a Customer Success Manager at CallMiner since May 2023, Makbule previously held roles including Professional Services Consultant at Vonage and Contact Centre Technology Specialist at Financial Times. Makbule also contributed as a Consultant for the International Institute of Diamond Grading & Research, a Marketing Analyst at SOAS University of London, and a Sales Analyst at Allianz Global Corporate & Specialty. Earlier experience includes positions at the Association of British Insurers, Symantec, Kumon Educational UK, and Hertford Regional College. Makbule holds a Bachelor of Arts in Business Financial Management from the University of Westminster, completed in 2011.
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CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.