CallMiner
As Chief Information Officer, Rachel Simone leads a global team responsible for CallMiner’s business systems and applications, creating business value, operational efficiencies, and competitive differentiation. Rachel also works with organizational stakeholders to align and prioritize best-in-class IT initiatives in support of CallMiner’s continuous growth. Rachel was previously CallMiner's Vice President of Enterprise Applications and Technology. With 25+ years of experience in simplifying and automating business operations, Rachel has held senior level management roles in companies ranging from private start-ups to corporations with $700+ million in revenue. Prior to CallMiner, Rachel held VP roles at Ipswitch, Dassault Systemes, and DS SolidWorks, among others. Rachel holds a Bachelor of Science degree from Boston University and an MBA from the Suffolk University Sawyer Business School.
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CallMiner
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CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation.