Afsana I.

Afsana I. has developed a strong technical support and engineering background, currently serving as a Customer Operations - Technical Support Engineer II at Callsign since August 2021. Prior experience includes working as a Cloud & Virtualization Engineer for North America Support at Citrix from August 2017 to November 2020, where Afsana I. excelled in delivering customer experiences through bug checks, root cause analysis, and providing tailored technical solutions. Afsana I. participated in a Campus Training Program at CITRIX R&D INDIA PRIVATE LIMITED that covered essential topics such as OS fundamentals and virtualisation technologies. A summer internship at Hewlett Packard Enterprise in Core Java provided foundational training in object-oriented programming. Afsana I. holds a Bachelor of Engineering in Computer Engineering from Visvesvaraya Technological University.