Candescent
Smiljana Laban is an experienced Escalations Manager, currently holding a position at Candescent since October 2024, and previously at NCR Voyix and NCR Corporation. Smiljana's earlier roles include Operations Manager at VOZZi, where responsibilities included developing operational policies and managing staff training, and Quality & Communications Specialist at dnata and Etihad Airways, focusing on quality assurance and process documentation. Smiljana has also served as Team Lead and Project Manager at Trizma Smart Sourcing, overseeing team management and project execution. Currently pursuing a Bachelor of Science degree in Information Technology at Univerzitet Metropolitan, Smiljana brings a diverse skill set in operational management, quality assurance, and team leadership across various industries.
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Candescent
Candescent brings together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes. And we’re here to help you extend, differentiate and illuminate your digital-first banking experiences. Our industry-leading products and services, cloud architecture and on-demand developer tools give you the power to differentiate and deliver seamless customer journeys.