Yonela Sam

Yonela Sam has extensive experience in customer service, currently working in the Customer Service Department at Capfin since July 2015, where responsibilities include assisting customers with loan account queries and serving as a second-in-command in the team. Previously, Yonela Sam was a Customer Service Representative at Capita from January to May 2015, helping customers with O2 cellphone contracts, and worked as a Debt Collector at Anthony Richards & Associates from June to November 2014, focusing on collecting outstanding debts. Yonela Sam holds a certificate in microfinance from the Legal Practice Academy (2021-2022) and a certificate in contact center operations from People Solutions (2019-2020).