Capitec
Jahaan Kajee is an experienced professional in client experience and consumer insights, currently serving as a Senior Client Experience Specialist at Capitec Bank since February 2021. In this role, Jahaan has been instrumental in establishing the Capitec Business CX measurement capabilities, leading diverse customer research projects, and creating detailed CX journey maps to enhance client experiences. Previous positions include Brand Anthropologist at The Culture Foundry Co, Co-Host of the Only Human Podcast at Omniology, and Strategist at Instant Grass International, where Jahaan focused on using human connections to inform brand strategies. With a strong academic background that includes a Master of Arts in Social Anthropology and various diplomas in marketing, Jahaan combines deep theoretical knowledge with practical insights to foster meaningful relationships between brands and consumers.
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Capitec
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Capitec Bank Holdings Limited is a South Africa-based bank controlling company. The Company is engaged in retail banking within the South African economic environment segment. The Company's retail banking business sells a retail bank product, Global One, which enables clients to transact, save and borrow. Its business services include card machines, workplace banking, salary transfers and financial skills. It also provides money management solutions. The Company holds interests in its principal subsidiary, Capitec Bank Limited (Capitec Bank). Capitec Bank is a South African retail bank, which focuses on banking services and provides savings, transacting and unsecured lending products to individuals. The Company's Global One card is linked to respective customer's transaction/savings account and gives them various ways to access their money and transact across the world. The Global One card can be used in card machines, online shopping and telephone/mail orders.