CAPS Payroll
Annissa Jones is a seasoned professional in software support and customer service, currently serving as a Senior Software Support Analyst at CAPS Payroll since October 2015. Annissa excels in managing client enhancement requests and creating knowledgebase articles to enhance customer satisfaction and streamline technical issue resolution. Previous roles include Software Support Specialist, where analytical skills were leveraged to tackle complex technical challenges, and Customer Service Technician Support at j2 Global, focused on managing a high volume of technical calls and building customer relationships. Early experience includes providing technical assistance as a Business Wireless Technical Support Representative at Sprint. Annissa holds a Bachelor's degree in Management Information Systems from Southern New Hampshire University and is currently pursuing a Master's degree in Business Administration, Management and Operations at the same institution, following an Associate's degree in Network and System Administration from ITT Technical Institute-Las Vegas.
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CAPS Payroll
There’s nothing more exciting than a live event, and there’s no better way to reach an audience than with a well-made commercial. With our modern solutions and responsive approach to customer success, CAPS is here to simplify production payroll across the board. CAPS joined the Cast & Crew family in 2016 and continues to provide forward-thinking payroll and workflow solutions to the Commercial, Tour and Live Event industries. Our passion for thrilling experiences is matched only by our expertise in helping to make them happen. From understanding tax incentives and workers' compensation to payroll solutions and productivity enhancements, we’re here to help, every step of the way. In the ever-evolving arena of commercials, live performances, exhibitions, and venues, we understand how to navigate the unique landscape. Our wide breadth of experience is complimented by our specialized knowledge base, industry expertise, and tailored software. These tools help us deliver the personalized service our customers need. We’re always in your corner, and our mission is to help your production operate as smoothly and efficiently as possible.