Jillian Wolken

Jillian Wolken is a seasoned Staff Product Support Engineer at Carbon since October 2016, where responsibilities include managing technical customer cases, developing training processes, and analyzing service data to enhance customer satisfaction. Prior to this role, Jillian served as a Product Engineer at Origin Labs, focusing on production and prototyping, and held various positions during academic years, including Administrative Student Assistant and Quality Assurance Intern. Jillian holds a degree in General Engineering with a focus on Product Design and Development from California Polytechnic State University-San Luis Obispo. Notable skills include technical project management, customer relationship building, and mentorship.