Josh Smith

Josh Smith is a skilled technical professional currently serving as a Technical Help Desk Specialist level 2 at CareFirst BlueCross BlueShield, alongside a role as Help Desk Specialist. With a robust background in customer support within call center environments, Josh has experience in managing IT tickets and providing phone assistance. Prior experiences include roles such as Comfort Consultant at Supreme Service Today and Comfort Advisor at Powell and Turner Heating and Cooling, where knowledge of heating and cooling systems was developed. Josh began the career at Baltimore Gas & Electric as a Service Order Representative, demonstrating strong capabilities in emergency response and customer service. Educational pursuits include ongoing studies at Per Scholas and prior education at UMBC and Catonsville Community College.