Susan McLean

Susan McLean, MBA, serves as the Director of Operations at CareFirst BlueCross BlueShield since July 2015, where responsibilities include overseeing enrollment and financial member reconciliation, enhancing internal operations, and ensuring compliance with regulatory standards. Previously, Susan held positions such as Supervisor of Enrollment & Billing Account Reconciliation, Billing and Accounts Receivable Manager at Geisinger Health Plan, and Office Manager at Liberty Tax Service, accumulating extensive experience in financial management and operational efficiency. With a robust educational background, including an MBA in Fraud and Economic Crime from Utica University and a Healthcare Compliance Certification from the University of Pittsburgh, Susan has demonstrated a strong commitment to improving health plan operations and financial processes throughout a diverse career spanning over two decades.