Tatyanah Q.

Tatyanah Q. is a skilled professional with diverse experience in customer service and technical support roles. Currently serving as a Customer Service Advocate I and Desktop Support Analyst at CareFirst BlueCross BlueShield since January 2020, Tatyanah managed a significant laptop refresh project, effectively replacing over 800 machines while conducting user acceptance testing to improve system performance. Previous experience includes a role as a Support Engineer at Allegis Group, where Tatyanah implemented process improvements that reduced customer complaints by 50%. Additional positions include Cashier at SEPHORA, PC Technician at Baltimore City Public Schools, and Personnel Administrative Specialist with the United States Marine Forces Reserve, where leadership and compliance were emphasized. Tatyanah holds a Bachelor of Science in Digital Media and Web Technology from the University of Maryland Global Campus, along with relevant education in personnel administration and general studies.