Pinky Vijayan

Pinky Vijayan is a seasoned Service Delivery Manager at ZEISS Group since January 2023, previously holding the position of ITSM and Service Excellence Manager at DXC Technology from August 2016 to January 2023, where a Customer Experience Framework was developed, resulting in a 40% improvement in customer satisfaction. Prior experience includes roles as a Sea Export Specialist at Avow Logistics and a Senior Customer Care Executive & Quality Assurance at TATA Business Support Services Ltd, along with earlier experience as a Customer Care Executive at Xturion. Pinky Vijayan holds an Honours Diploma in Computer Application from Computer Software College and a Bachelor of Science in Plant Biology and Plant Bio-Technology from Presidency College.