Luana Pedott

Luana Pedott is a Customer Operations Specialist at HubSpot, focusing on the French market since November 2018, and has concurrently served as Team Lead for Customer Operations at CarTrawler since October 2016. In this role, Luana oversees a team of 15, providing coaching and support to enhance customer service delivery while managing team performance metrics. Previous experience includes positions at Diageo as a Visitor Experience Assistant, where Luana guided tours and delivered exceptional customer experiences, and at Casino Grand Cercle SA as a Team Leader, responsible for daily operations of a busy entertainment complex. Academic qualifications include a Master’s degree in Business Administration and Management from IPAC and a Licentiate degree in Tourism and Travel Services Management from Université Savoie Mont Blanc.