Noelia Cano

Noelia Cano has a robust background in customer service and management, currently serving at CarTrawler since September 2017 in various roles including Bilingual Customer Service Representative, Reservations Team Manager, and Quality Specialist & Contact Improvement Coach. Responsibilities include conducting daily quality evaluations across multiple communication channels, providing feedback and guidance to agents, managing social media accounts with a focus on organization and prioritization, and ensuring high ownership in client-facing interactions to meet departmental targets. Prior to CarTrawler, Noelia worked at PayPal as a Protection Services & Fraud Analyst, where responsibilities involved supporting buyers and sellers and addressing claims in line with consumer protection policies.