Carvana
Michelle Carstens holds extensive experience in risk operations and management, currently serving as Vice President of Risk Operations at Carvana since October 2018, after previously functioning as Sr. Director of Risk Operations. Prior to Carvana, Michelle was the Vice President of Operations at Prosper Marketplace for one year. Michelle's earlier tenure at American Express spanned over 13 years, where roles included Director of Fraud Operations for Emerging Products and Proprietary Card, Director of Merchant Risk Operations, and Director of Service Engineering, focusing on managing fraud and credit risk as well as project management and process optimization. Michelle began their career as a Support Specialist at TCS Management Group from 1995 to 2001. Michelle earned an MBA in Finance and Strategy from Vanderbilt University's Owen Graduate School of Management and a Bachelor's Degree in Engineering Science with a focus on Management of Technology from Vanderbilt University.
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Carvana
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Founded in 2012 and based in Phoenix, Carvana’s mission is to change the way people buy and sell cars. With a continued focus on its customers, technology and innovation, Carvana offers an intuitive and convenient online car buying, selling, and financing experience. Carvana.com enables customers to quickly and easily shop more than 55,000 vehicles, finance, trade in or sell their current vehicle to Carvana, sign contracts and schedule delivery or pickup at one of its patented, automated Car Vending Machines. Carvana is a Fortune 500 company, providing as-soon-as-next-day delivery to customers in over 300 U.S. markets.