Case IQ
Brady James is an accomplished professional with extensive experience in customer success and team leadership. Currently serving as Vice President of Client Success at GoCanvas, Brady oversees a global team of 18 Customer Success Managers and has significantly improved client onboarding and retention metrics. Prior to this role, Brady was Manager of Customer Success at Gartner, where leadership resulted in exceeding retention and engagement goals while managing a substantial contract value. Earlier positions include roles focused on inbound demand generation at Virtru and sales training at FrontPoint Security, where expertise was demonstrated in training, mentoring, and driving performance improvements. Brady holds a Bachelor of Science degree in Communications from Old Dominion University.
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Case IQ
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Case IQ is the leading provider of investigative case management software with solutions for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations. Founded in 1999, Case IQ counts over 80,000 investigators and case managers on its platform who are actively addressing workplace incidents, resolving millions of cases, and preventing billions of dollars in potential litigation. Case IQ provides organizations with unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.