Case IQ
Desiree Sagouspe is an experienced professional specializing in customer success and client retention, currently serving as the Manager of Customer Success at Case IQ. Previous roles include positions at Phreesia as a Senior Client Growth & Retention Consultant in the Centers of Excellence and as a Senior Customer Success Manager focused on retention and client satisfaction. Desiree has also held various customer success roles at Cvent and Skillsoft, and started in customer support at Salesforce Marketing Cloud as a Premier Support Business Analyst. Desiree holds a Bachelor of Arts in Political Science and a Certificate in Business Administration from the University of New Brunswick.
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Case IQ
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Case IQ is the leading provider of investigative case management software with solutions for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations. Founded in 1999, Case IQ counts over 80,000 investigators and case managers on its platform who are actively addressing workplace incidents, resolving millions of cases, and preventing billions of dollars in potential litigation. Case IQ provides organizations with unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.