Simone Chow

Director Of Customer Experience at Case IQ

Simone Chow is a seasoned professional in customer experience and success, currently serving as the Director of Customer Experience and previously as the Director of Account Management at Case IQ (formerly i-Sight) since 2022. Prior roles include Senior Director of Customer Success at Focal Systems (2021-2022), Director of Customer Success at Descartes Systems Group (2020-2021), and Manager of Customer Success at eCompliance (2018-2020), among others. With a diverse background in various managerial and marketing roles, including positions at Causeview and BMO Financial Group, Simone holds a Bachelor of Commerce degree in Business Management with a focus on Marketing and Finance from Ryerson University.

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Case IQ

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Case IQ is the leading provider of investigative case management software with solutions for ethics and compliance, human resources, fraud, and corporate security functions within mid-sized and large organizations. Founded in 1999, Case IQ counts over 80,000 investigators and case managers on its platform who are actively addressing workplace incidents, resolving millions of cases, and preventing billions of dollars in potential litigation. Case IQ provides organizations with unrivaled case intake capabilities, workflow configuration, automation, and advanced analytics that are essential for increasing the capacity, accuracy, and efficiency of workplace investigation teams.


Headquarters

Ottawa, Canada

Employees

51-200

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