Catalyst Software
Justin Chappell is an experienced professional in customer success and experience, currently serving as a CS/CX Strategic Advisor at Growth Molecules™ since July 2024, where the focus is on professional development and growth strategies through tailored coaching and fractional leadership. Chappell has actively contributed to the Atlanta Customer Success Network as a Customer Advisory Board Member and is a member of the Bain & Company NPS Loyalty Forum, which promotes best practices in the Net Promoter System. Previous roles include VP Customer Experience at 6sense, where a customer-centric culture was established, and AVP Global Customer Experience at Hyland, emphasizing operational excellence and customer value. Chappell also held senior positions at Ellucian, QTS Data Centers, Sage, and Smarsh, with a strong focus on driving customer success outcomes, optimizing customer journeys, and enhancing overall satisfaction, starting with a foundational role as Service Manager at GEICO. Chappell holds an Associate degree in Business from Bryant & Stratton College.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.