Catalyst Software
Marcelino De Miguel Barreto is an experienced professional in Customer Success and Customer Experience management, currently serving as Head of Customer Success at Simetrik since August 2023, while also advising at Hero Guest and mentoring at Catalyst Software and Endeavor. With a track record of developing successful Customer Success programs, particularly at Yalo, where a team expanded from three to twenty-one members, Marcelino has also held significant roles at Zendesk, Dalton Corporación, CGI Consulting, HSBC, and Banco BASE, focusing on financial analysis, digital operations, and customer experience strategies across various sectors. Marcelino holds an MBA from EGADE Business School and has pursued advanced studies in business management and innovation at several prestigious institutions, including the University of California, Berkeley.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.