Catalyst Software
Marissa Reynolds is a Senior Support Engineer at Catalyst Software since August 2021, previously serving as a Support Engineer. Prior to this role, Marissa worked at Anagram from June 2018 to July 2021 as a Senior Customer Experience Specialist, where responsibilities included creating SQL-driven Periscope modules, assisting in engineering by analyzing database issues, and leading the customer support launch of a mental health project. Earlier experience includes a position as a Customer Experience Specialist at Aspiration from February 2017 to May 2018, where Marissa managed social media accounts, trained clients on financial products, and resolved technical escalations. Marissa holds a Bachelor of Arts in Political Science and Government from Chapman University, completed in 2015.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.