Catalyst Software
Omer Al-Talabani is a seasoned Senior Site Reliability Engineer with significant leadership experience across multiple organizations. Currently at Catalyst Software since February 2022, Omer leads the SRE team and is instrumental in achieving SOC2 and ISO certifications. Prior experience includes roles at Sonatype, where Omer specialized in observability and established the company's first Service Level Agreement (SLA), and ecobee, leading the SRE efforts for the SmartBuildings product. Omer's background also encompasses positions at Resolver Inc., Razorfish, Corus Entertainment, Klick, and SoCast Digital, focusing on infrastructure engineering, DevOps, and cloud migrations. Omer holds a degree from Sheridan College.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.