Catalyst Software
SABINA M. PONS, MA, is a seasoned professional in customer success and technology sectors, currently serving as Managing Director at Growth Molecules™, LLC, where the focus is on developing customer success programs for B2B and B2B2C companies. As the Founder and Co-Author of Pressing ON™, SABINA champions the role of women in technology through a compilation of over 300 stories. SABINA is also an Official Member of the Newsweek Expert Forum, contributing expertise in B2B SaaS customer success. Previous roles include Chief Customer Officer at BuildingLink, Global VP of Client Success & Support at Kantata, and Director of Client Success & Solutions at OceanX, where significant improvements in customer engagement and organizational growth were achieved. SABINA's educational background includes a BA in Public Relations from the University of Southern California and an MA in Communication, Leadership, & Organizational Behavior from Gonzaga University, complemented by a Customer Experience certificate from UC Irvine.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.