Catalyst Software
Shawna Partin is a seasoned professional with extensive experience in customer success management, currently serving as a Senior Customer Success Manager at Catalyst Software since October 2021. Shawna has a proven track record of managing high-touch engagement models for large enterprise accounts and driving customer satisfaction through collaboration with cross-functional teams. Prior roles include Customer Success Manager at Lone Wolf Technologies and Strategic Customer Success Manager at Yondo. Shawna also held leadership positions such as Head of the Business Success Team at SAP Concur and Implementation Project Manager at Aveda. Shawna's career began as a Sales Representative with Aveda and an Accounting Manager at Thornton Financial Advisors. Shawna holds two Bachelor's degrees in Accounting from Kent State University.
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Catalyst Software
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Catalyst is the world's most intuitive Customer Success Platform (CSP), built by an experienced group of industry leaders. Catalyst integrates with all the tools you’re already using to provide one centralized view of customer data. Customer Success Managers can proactively take the right actions to prevent churn, such as receiving automated alerts when a customer is not using certain features that are critical to their success.