CCA Recruitment Group
Michelle McTear currently serves as the Head of Sales Operations at SignVideo by Sorenson since October 2023 and has been an Associate Director at CCA Recruitment Group since August 2021. Previously, Michelle was the Sales Operations Manager at Capita Customer Management from March 2018 to March 2021, focusing on client KPIs, sales targets, and operational best practices. Earlier experience includes a significant tenure at Hutchison 3G from July 2003 to February 2017 as a Business Sales Team Leader, where responsibilities included performance management, customer experience, and driving team efficiency. Michelle holds an Associate's Degree in Business Administration and Management from the University of the West of Scotland and Notre Dame High For Girls.
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CCA Recruitment Group
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Based in Manchester, Glasgow & Newcastle with presence in Cardiff and London, we can provide our clients and candidates with the perfect combination of sector specialism, matching individual talent to business requirement, whilst aligning the candidate experience to the employer brand. So if you’re a company looking for your next great employee, or a candidate searching for the perfect role, let us help you to get together today. CCA Recruitment Group is more than just a recruitment agency - we are your trusted partner in success. With over 20 years of experience, we've established our selves as leaders in the Customer Contact and Outsourcing services marketplace. Our longevity in the field is a testament to our ability to adapt, innovate, and deliver, even in the most challenging recruitment landscapes. We pride ourselves on our extensive networks, meticulously cultivated to attract leading talent and drive growth, development, and change across the Customer Experience sector. Our reach isn't confined to the local sphere; we operate on a global scale, connecting businesses with exceptional individuals who can contribute to their strategic objectives and help them stay ahead in an increasingly competitive market. Our expertise spans across key stakeholder positions, management, and Frontline resourcing. We don't believe in a one-size-fits-all approach; instead, we tailor our recruitment strategies to your specific needs, ensuring we find the right fit for every role. At the heart of our success is our dedicated and professional team. Each member brings a wealth of knowledge and a deep commitment to excellence, contributing to our unrivalled record of success. We don't just fill vacancies; we build relationships, providing resourcing solutions through true partnerships with our clients. Whether you're operating in the UK or navigating the global market, you can trust CCA Recruitment Group to deliver. Partner with us, and let's shape the future of your company