CCD Health
Carol Gonzalvo has a diverse work experience in the operations and call service management field. Carol started their career in 2011 as an Operations Supervisor at Convergys and later became an Operations Manager. In 2017, they joined Eastern Account System, Inc. as a Manager of call services. Currently, they hold the position of Director of Operations at CCD, which they have been in since April 2020. Prior to that, they were a Senior Program Manager at CCD from January 2019 to April 2020.
From 2007 to 2011, Carol Gonzalvo attended Pontificia Universidad Católica Madre y Maestra, where they pursued studies in Business Administration and Management, General.
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CCD Health
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Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.