CCD Health
Luis Arocha has a solid work experience starting in 1999 as the General Manager of Vitrolab Agricola, where they worked until 2010. Luis then moved on to Messem and worked as the Owner - Operations Director from 2011 to 2014. In 2015, Arocha became the Executive Director at CCD until 2017. From 2017 to 2023, they served as the Senior Client Director at CCD and was subsequently promoted to the Vice President of Customer Success role, where they currently work.
Luis Arocha obtained a Master's degree in Horticultural Science from North Carolina State University, completing their studies between 1996 and 1999.
CCD Health
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Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.