CCD Health
Maher Atiles Sanchez Fulcar is an experienced IT professional currently serving as Jr. IT Director and Senior Information Technology Manager at CCD since December 2019. In this role, Maher collaborates with the IT Service Delivery and Network Infrastructure team to enhance IT service experiences, focusing on continuous improvement and service excellence. Maher's expertise includes designing and implementing work-from-home technical solutions for radiology partners utilizing Microsoft Azure and Fortinet technologies, as well as managing IT services using tools like Jira Service Management and Confluence. Prior experience includes roles as Senior IT Infrastructure and Service Delivery Manager and Network Administrator at various organizations, including Programa de Medicamentos Esenciales and Laboratorio Clínico Patria Rivas, where Maher ensured optimal network performance and infrastructure management. Maher holds a Bachelor's degree in Telecommunications Engineering from Pontificia Universidad Católica Madre y Maestra and additional certifications in server administration and networking.
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CCD Health
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Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.