CCD Health
Nicole Rodriguez is an experienced professional with a strong background in client services and business development. Currently serving as a Client Services Manager at CCD since June 2019, Nicole has established performance goals and effectively managed client complaints to ensure resolution. Previously as a Business Development Representative at CCD, responsibilities included maintaining client relationships, conducting market research, and managing sales pipelines. Prior experience includes the role of Reservations Manager at Dominican Treehouse Eco Village, where Nicole created rate plans and managed booking records, as well as working as an Above Wing Customer Service Agent at Delta Air Lines. Nicole holds a Bachelor of Business Administration from Pontificia Universidad Católica Madre y Maestra and a Doctor of Dental Surgery degree from the same institution.
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CCD Health
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Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.