CCD Health
William Harper Heinsen has a strong background in finance and investment banking. William has held various roles in reputable companies such as Contact Centers Dominicana, Amergent Capital, and Citi. In 2017, they served as the Chief Financial Officer at Contact Centers Dominicana and as an Associate Partner at Amergent Capital. Prior to that, they worked at Citi as an Associate in Corporate & Investment Banking from 2014 to 2017 and as a Relationship Associate from 2011 to 2012. Overall, they have gained extensive experience and expertise in financial management and investment strategies.
William Harper Heinsen obtained a Bachelor of Commerce degree in Finance and International Business from Concordia University in the years 2006 to 2010. William then pursued a Master of Business Administration (MBA) in Finance at the University of Toronto - Rotman School of Management from 2012 to 2014.
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CCD Health
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Exceptional patient care begins with a phone call. At CCD, we know it. Our company was built on that principle. Gone are the days of frustrating patient experiences with hurried appointment scheduling or being stuck on hold for what feels like an eternity. We are dedicated to revolutionizing the healthcare experience, ensuring that patients receive the prompt and attentive assistance they deserve from start to finish. For over ten years, our healthcare contact center has been providing streamlined patient scheduling, follow-ups, physician statements, and more with specialized care specialists fluent in English who also understand the unique demands of the industry. Whether it's scheduling appointments, assisting with insurance claims, providing medication information, or offering general healthcare guidance, we are here to ensure a positive and informative experience for every patient. Beyond our commitment to exceptional customer service, we understand that being up-to-date with the latest healthcare center technology is crucial for efficient operations. That’s why, from electronic medical records (EMR) systems to practice management software and radiology information systems (RIS), we have the knowledge and proficiency to provide the necessary integrations for smooth workflows and optimized processes to your healthcare center. Contact us today to learn more about how our healthcare call center services can support your organization's goals and contribute to delivering exceptional patient care.