CCI Global
Adrian Govender is an experienced IT professional currently serving as the Information Technology Service Delivery Manager at CCI Global, where leadership of a team spanning Level 1 support to Junior Service Delivery Managers is a key responsibility. Previous roles include Technical Account Manager at Outworx Contact Centre, Head of IT at THUSA | Making IT Work, and Information Technology Operations Manager at GenerAtion IT Group (PTY) Ltd. Extensive experience includes IT Service Delivery Manager positions at CapabilityBPO and Rewardsco Contact Centres, alongside roles in team management and service desk operations at BT and Dimension Data. Adrian holds various educational qualifications from institutions such as GIBS Business School and Fortinet, and has pursued ongoing professional development related to IT service delivery and management.
CCI Global
1 followers
CCI Global is a distinguished leader in the Business Process Outsourcing (BPO) industry in Africa- Headquartered in the UAE, CCI is renowned for exceptional services across a network of 16 sites spanning South Africa, Kenya, Ethiopia, Rwanda, Ghana, and soon to be in Egypt. With a global reach, CCI supports both domestic and international clients serving as a trusted partner to leading brands from the United States, Canada, United Kingdom, Australia, New Zealand, South Africa, and Kenya. CCI’s core expertise lies in providing top-tier BPO solutions to a diverse range of industries including Telecommunications, Media, Technology, Financial Services & Insurance, Retail, E-commerce, Travel & Leisure, and Utilities. CCI Global’s comprehensive BPO services encompass a wide range of functions including Customer Support, Technical Support, Sales, Retention, Back-Office Operations, Data Management, and more. We help clients streamline their operations, reduce costs, enhance efficiency, and focus on core competencies, ultimately driving sustainable growth and success. Our commitment to service excellence is reinforced by our continued investment in advanced technologies, process improvements, and employee training, enabling the delivery of best-in-class BPO services. CCI’s Sites Across Africa : 🇿🇦 : Durban (House 1,2 and 3, Central Business District), Johannesburg (Sandton), Cape Town (Wynberg Mews,Newlands Terrace, Stadium On Main, Umlazi) 🇰🇪: Nairobi, (Garden City, Riverfront, Tatu City) 🇪🇹: Addis Ababa 🇷🇼: Kigali 🇬🇭: Accra 🇪🇬: Egypt (Coming Soon!)