CCMA | Call Centre Management Association
Brett Hollins - B.Comm has a diverse background in business management and customer experience. With experience at A2Dominion Group, CCMA, and other organizations, Brett has held roles such as Business Partner, Customer Service Operations Manager, and Quality & Insights Manager. Brett's education includes a Bachelor of Commerce degree from Oxford Brookes University and a Matric Exemption Pass from Glenwood High School. Through various roles and experiences, Brett has demonstrated a commitment to driving business performance and customer satisfaction.
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CCMA | Call Centre Management Association
The CCMA is the longest established association representing the call and contact centre industry in the UK. We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments. The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.