CCMA | Call Centre Management Association
Laura Farrell has been working in various roles related to call center management, sales, and real-time analysis. Currently, Laura is serving as an Engagement Manager at CCMA | Call Centre Management Association. Prior to this, Laura worked as a Real Time Analyst at Studio Retail Limited and as a Sales and Retentions Manager at Paymentshield. Laura's extensive experience in the industry showcases their expertise in managing sales, analyzing real-time data, and engaging with customers effectively.
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CCMA | Call Centre Management Association
The CCMA is the longest established association representing the call and contact centre industry in the UK. We support contact centre management through providing opportunities to network; to openly share best practice and to increase their skills and knowledge through specialist training. Our aim is to offer timely and impartial advice to our members; to keep contact centre leaders in touch with changes in their industry; to provide credible benchmarking information and to help individuals maintain an awareness of the latest trends and developments. The CCMA believes that the key to providing quality employment lies in promoting managerial excellence. CCMA is dedicated to fostering the development of a new breed of contact centre professionals – individuals with vision, expertise, and the commitment necessary to enable their respective organisations to thrive in an era of fast changing, networked economies, global competition and heightened customer expectations.