CCR GROUP
Alper Tokcan has extensive experience in software development, currently serving as a Software Architect, Senior Software Developer, and Software Developer at CCR GROUP since November 2020. Prior to this, Alper held the position of Senior Software Developer at Türkendeks Finansal Değerleme ve Derecelendirme LTD. ŞTİ. from March 2018 to November 2020, and worked as a Software Developer at Koza Digital Agency from August 2016 to February 2018. Alper began the career as a Junior Software Developer at Yazilimehli.com and Adar Bilişim between October 2015 and May 2017. Alper holds an Ön Lisans degree in Computer Programming from Beykent University, completed in 2016. Responsibilities have included research and development phases, coding, code optimization, and testing.
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CCR GROUP
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers: • Genesys Engage, PureConnect and Genesys Cloud platform offerings • Business and technical consultancy for contact centers • Outsourced technical support & project management as Dynamic Managed Services (DMS) • Genesys technical, administrator and supervisor trainings • Technical project analysis, design, development and management services • Call center infrastructure monitoring and reporting • Turnkey custom software development for Genesys platforms • Genesys and Microsoft 24/7 support and maintenance services • Salesforce and MS CRM Integrations with Genesys platforms • Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers • Unified Communications Collaboration with Microsoft Teams