CCR GROUP
Kaya Akgün is a skilled Software Developer currently employed at CCR since July 2022, where responsibilities include utilizing Genesys SDKs and APIs to develop call applications for leading firms like Vodafone and Global-Bilgi. Previous experience includes software development at Wissen Akademie, focusing on C#, object-oriented programming, and database management, along with content development at Ders Köşem Dijital Eğitim Platformu. Kaya has also held positions as a trainee computer teacher at multiple educational institutions and completed IT internships at Sheraton Istanbul Atakoy Hotel. Education includes a Master’s degree in Computer Engineering from Kutahya Dumlupinar University, expected to be completed in April 2024, and a Bachelor's degree from Eskişehir Osmangazi University obtained in 2019.
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CCR GROUP
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers: • Genesys Engage, PureConnect and Genesys Cloud platform offerings • Business and technical consultancy for contact centers • Outsourced technical support & project management as Dynamic Managed Services (DMS) • Genesys technical, administrator and supervisor trainings • Technical project analysis, design, development and management services • Call center infrastructure monitoring and reporting • Turnkey custom software development for Genesys platforms • Genesys and Microsoft 24/7 support and maintenance services • Salesforce and MS CRM Integrations with Genesys platforms • Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers • Unified Communications Collaboration with Microsoft Teams