CCR GROUP
Mehmet Esmer is a seasoned software engineer with extensive experience in various roles within the software development field. Currently serving as a Senior Software Engineer at CCR GROUP since April 2023, Mehmet previously worked as a BackEnd Developer at MOMENTO and held positions as a Software Engineer and Yazılım Mühendisi at CCR and CK Yazılım, respectively. Early career experience includes roles as Yazılım Mühendisi at KANDO YAZILIM and Junior Software Developer at Kar Bilişim, in addition to serving as a Bilgisayar Mühendisi at Orkom İletişim Hizmetleri. Mehmet Esmer holds a Bachelor’s degree in Computer Engineering from Eastern Mediterranean University, completed in 2014.
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CCR GROUP
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers: • Genesys Engage, PureConnect and Genesys Cloud platform offerings • Business and technical consultancy for contact centers • Outsourced technical support & project management as Dynamic Managed Services (DMS) • Genesys technical, administrator and supervisor trainings • Technical project analysis, design, development and management services • Call center infrastructure monitoring and reporting • Turnkey custom software development for Genesys platforms • Genesys and Microsoft 24/7 support and maintenance services • Salesforce and MS CRM Integrations with Genesys platforms • Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers • Unified Communications Collaboration with Microsoft Teams