CCR GROUP
Renan Ribeiro is a senior developer currently working at iem IT and CCR S.A. since October 2023, while also serving as a professor at Firjan since May 2022, teaching REST API principles and related topics. Previous experience includes a senior Java developer role at hypeone from July 2022 to October 2023 and a mid-level Java developer position at Neki between December 2020 and July 2022, where Renan specialized in microservices, SQL reporting, and agile methodologies. Earlier technical support roles at Alterdata Software focused on the implementation of accounting systems and support for fiscal, accounting, and personnel functions, with experience dating back to 2012. Renan Ribeiro is currently pursuing a bachelor's degree in Software Engineering at Estácio, expected to complete in December 2024, and holds a programming certification from SerraTec obtained in 2020.
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CCR GROUP
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers: • Genesys Engage, PureConnect and Genesys Cloud platform offerings • Business and technical consultancy for contact centers • Outsourced technical support & project management as Dynamic Managed Services (DMS) • Genesys technical, administrator and supervisor trainings • Technical project analysis, design, development and management services • Call center infrastructure monitoring and reporting • Turnkey custom software development for Genesys platforms • Genesys and Microsoft 24/7 support and maintenance services • Salesforce and MS CRM Integrations with Genesys platforms • Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers • Unified Communications Collaboration with Microsoft Teams