CCR GROUP
Tarık SEYCERİ has a vast amount of experience in software engineering and development, with a focus on cloud solutions, AI integration, IoT development, and web/mobile development. They have served in various roles such as Senior Software Engineer, Lead Software Engineer, and Software Developer in different companies. Tarık has also worked as an Instructor, teaching a course on computer programming in English. Currently pursuing a Master's degree in Artificial Intelligence, they are a skilled professional with expertise in software security, performance, architecture, and technical interviewing.
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CCR GROUP
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers: • Genesys Engage, PureConnect and Genesys Cloud platform offerings • Business and technical consultancy for contact centers • Outsourced technical support & project management as Dynamic Managed Services (DMS) • Genesys technical, administrator and supervisor trainings • Technical project analysis, design, development and management services • Call center infrastructure monitoring and reporting • Turnkey custom software development for Genesys platforms • Genesys and Microsoft 24/7 support and maintenance services • Salesforce and MS CRM Integrations with Genesys platforms • Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers • Unified Communications Collaboration with Microsoft Teams