CCR GROUP
Valeriia Khilko is a skilled Software Engineer currently employed at CCR since February 2022, where major responsibilities include the design and implementation of EasySurvey and ECV Connect Applications, focusing on complete UI/UX design through stakeholder collaboration and employing A/B Testing for project validation. Prior experience includes work as a Frontend Developer at Confetta from December 2019 to January 2022, developing high-performance web applications using ReactJS and creating custom UX components. Valeriia began a career in development as a Junior Frontend Developer at Beetroot, where expertise in Test-Driven Development (TDD) and SEO optimization was established. Valeriia is pursuing a Bachelor of Science in Computer Science at The Open University since August 2020, following a High School Diploma in Computer Science from Dnipro High School No.101.
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CCR GROUP
CCR was established in 2011 with one mission: Assisting our customers with top-notch solutions using state-of-the-art technology and qualified human resources in the call center and voice solutions area by providing consultancy, development and implementation services. As CCR, we provide complete business solutions for contact centers using the Genesys platform. CCR also offers a Dynamic Managed Services (DMS) service model, tailored to our customer needs, with a zero-problem policy for end-to-end solutions to the call center’s existing structure to complement your in-house staff. We provide the following complete business solutions for Contact Centers: • Genesys Engage, PureConnect and Genesys Cloud platform offerings • Business and technical consultancy for contact centers • Outsourced technical support & project management as Dynamic Managed Services (DMS) • Genesys technical, administrator and supervisor trainings • Technical project analysis, design, development and management services • Call center infrastructure monitoring and reporting • Turnkey custom software development for Genesys platforms • Genesys and Microsoft 24/7 support and maintenance services • Salesforce and MS CRM Integrations with Genesys platforms • Contact Center integrations such as social media, Genesys integrated video call (EasyConnect), speech recognition, voice verification and network quality management for contact centers • Unified Communications Collaboration with Microsoft Teams