Celcom Axiata Berhad
Arivananthan Sasitaran is an accomplished professional with extensive experience in customer service and project management across various industries. Currently serving as the Director and Head of Customer Service at Principal Asset Management Berhad since August 2020, Arivananthan focuses on enhancing culture, processes, and performance efficiencies while leading a multi-channel customer service team. Prior experience at Celcom Axiata Berhad includes roles such as Head of Project Delivery, where Arivananthan directed the full cycle implementation of critical projects, and Head of Touchpoint Operations, responsible for digital transformation initiatives. Arivananthan's earlier position as Marketing Manager involved managing product and service development. Additionally, Arivananthan held the role of Senior Operations Manager at VADS Berhad, overseeing a large team in service delivery operations. Arivananthan holds a Diploma in Computer Engineering from Informatics College.
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Celcom Axiata Berhad
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Celcom Axiata Berhad, is the oldest mobile telecommunications provider in Malaysia. Celcom aspire to become the Most Inspiring Digital Organisation by consistently providing the best customer experience in all aspects, through innovative products and services, customer touchpoints, and optimisation of its network. People are a priority in driving optimum performance, which is illustrated by our unceasing contribution to inclusive nation building, ensuring that no one is left behind. Since establishment in 1988, Celcom has been bridging communications and is advancing towards integrated multi-access, multimedia services and IoT solutions, in line with evolving technologies and consumer expectations in Malaysia. Leading Celcom to the forefront is parent company, Axiata Group Berhad, a regional champion serving 150 million customers across 9 countries.