Cenlar FSB
Morgan Kocotis is a seasoned workforce management professional with extensive experience in overseeing resource management and call center operations across multiple organizations. Currently serving as Workforce Manager at Cenlar FSB since May 2017, Morgan effectively coordinates various resource management functions, optimizes call flows for over 150 clients, and leads a team of analysts. Prior to this role, Morgan managed workforce disciplines at Philidor RX Services during significant operational growth and held multiple positions at Comcast Cable, focusing on forecasting, capacity planning, and reporting. Morgan's career began as the owner of Avarix Computer Services and includes managerial roles in retail and hospitality, showcasing a diverse skill set and strong leadership capabilities.
This person is not in any teams
Cenlar FSB
6 followers
Cenlar is proud to be the nation’s leading mortgage loan subservicer. As a federally chartered wholesale bank, Cenlar delivers servicing solutions that are unrivaled in quality, innovation and flexibility for banks, thrifts, credit unions and mortgage companies – some of the most recognized names in financial services today.