Cepheid
Mark Fletcher is an experienced professional in customer care and service operations with a career spanning over two decades. Currently serving as Vice President of Customer Care Americas at Cepheid since September 2014, Mark has held various leadership roles within the company, including Sr. Director of Customer Care and Sr. Director of Global Service Operations, where responsibilities include leading the Global Service Operations Division. Prior to Cepheid, Mark worked at Agilent Technologies from June 2010 to September 2014, taking on positions such as Sr. Director of International Service Operations and Business Development. Mark's career began at Varian, Inc. from January 2002 to June 2010, where roles included EMEAI Service Manager and Technical Support Supervisor for EMEAI & Asia.
Cepheid
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Cepheid is a molecular diagnostics company. The Company develops, manufactures and markets fully-integrated systems for testing in the Clinical and Non-Clinical markets. The Company's systems enable molecular testing for organisms and genetic-based diseases by automating otherwise complex manual laboratory procedures. The Company's systems integrate these steps and analyze biological samples in test cartridges. Its primary offering is the GeneXpert system, which integrates sample preparation in addition to Deoxyribonucleic acid (DNA) amplification and detection. The GeneXpert system is designed for a range of user types ranging from reference laboratories and hospital central laboratories to satellite testing locations, such as emergency departments and intensive care units within hospitals, as well as physician offices and other alternate site laboratories. It also offers the SmartCycler system, which integrates DNA amplification and detection to allow rapid analysis of a sample.