Cepheid
Myriam Faouzi serves as the Vice President of Customer Care EMEA at Cepheid since September 2023, where responsibilities include developing strategic goals aligned with commercial strategies and enhancing customer satisfaction. Previously, Myriam held various leadership positions at Merck Life Science from 2010 to 2023, including Head of Value Chain for Purification and Head of Commercial for South East Asia, overseeing regional operations and driving commercial objectives. Myriam's career at Merck Group involved roles such as Senior Director of Customer Excellence and Global Customer Service Operations, focusing on optimizing customer service processes and enhancing operational efficiency. Myriam's educational background includes an EMBA from IE Business School, along with certifications and degrees in management and human sciences from prestigious institutions.
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Cepheid
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Cepheid is a molecular diagnostics company. The Company develops, manufactures and markets fully-integrated systems for testing in the Clinical and Non-Clinical markets. The Company's systems enable molecular testing for organisms and genetic-based diseases by automating otherwise complex manual laboratory procedures. The Company's systems integrate these steps and analyze biological samples in test cartridges. Its primary offering is the GeneXpert system, which integrates sample preparation in addition to Deoxyribonucleic acid (DNA) amplification and detection. The GeneXpert system is designed for a range of user types ranging from reference laboratories and hospital central laboratories to satellite testing locations, such as emergency departments and intensive care units within hospitals, as well as physician offices and other alternate site laboratories. It also offers the SmartCycler system, which integrates DNA amplification and detection to allow rapid analysis of a sample.