Certinia
Jerid Johnson is an experienced leader in global customer support and operations, currently serving as the Director of Global Customer Support at Certinia since March 2021. Johnson previously held the position of Sr. Director of Global Customer Support & Operations at Quest Software, where leadership extended over multiple functional teams and the customer support organization for various business units. Prior experience includes roles at Dell as a Sr. Consultant in Project and Program Management as well as Sr. Manager of Global Customer Support, and earlier at Quest Software, where Johnson directed technical customer support teams. Educational qualifications include a Bachelor of Science in Business Administration from California State University San Marcos and an Associate of Arts from Saddleback College. Notable accomplishments include receiving the 2017 Top 10 Support Website award from the Association of Support Professionals.
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Certinia
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Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.certinia.com.