Certinia
Kate Alger is a seasoned professional with extensive experience in product strategy and customer success across various industries. Currently serving as the Senior Product Strategy Director for Customer Success Cloud at Certinia, Kate drives product direction and strategy by analyzing market challenges and customer needs. Previous roles include Vice President of Customer Success at TraceLink, where Kate developed scalable frameworks for customer journeys, and significant positions at Oracle, including Senior Cloud Consulting Director and Chief of Staff for SCM Cloud Product Marketing. Kate's impressive background also encompasses leadership roles in product management and marketing at Photobucket, Webroot, Lumension Security, SAP, and Sage, showcasing a strong focus on customer-centric strategies and product innovation. Kate holds a Bachelor of Arts degree from Stanford University and the University of San Francisco.
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Certinia
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Certinia (formerly FinancialForce) delivers a Services-as-a-Business platform that powers and connects all aspects of services operations, from services estimation and delivery to customer success management and financial planning and accounting. The company's Professional Services Automation (PSA), Customer Success, and ERP solutions—delivered on Salesforce’s leading cloud platform—provide services businesses with the intelligence and agility to deliver high-quality services, elevate customer experiences and accelerate growth. Headquartered in San Jose, California with offices around the world, Certinia is backed by Advent International, Salesforce Ventures, and Technology Crossover Ventures. For more information, visit www.certinia.com.