Benjamin Easaw

Benjamin Easaw, CCXP, is a seasoned professional in customer experience and digital strategy with extensive leadership experience across various industries. Currently serving as Managing Director of Digital Experience Design at Cetera Financial Group since June 2021, Benjamin provides strategic direction for customer experience initiatives within a regulated, private equity-backed environment. Previously, as Senior Director of Global CX Strategy Operations and VOC at Thomson Reuters, Benjamin established a global CX Center of Excellence, developing enterprise strategies across multiple regions. Earlier experiences include roles at Epsilon, Transamerica, American Airlines, Cruise Network, and Targetbase, where Benjamin focused on CX strategies, digital marketing, and project management. Benjamin holds a Bachelor of Science in Computer Information Systems and Business Administration from The Wharton School and DeVry University.