Channel Fusion
Rachel Shannon has a diverse background in operations and customer support, currently serving as an Operations Specialist at Channel Fusion since January 2020. Previous experience includes roles as an Overnight Specialist at LimoLink, where Rachel ensured trip details and made reservations, and as a Hosted Exchange and SSL Support Representative at GoDaddy, providing website support with a focus on first call resolution. Additional experience as a Shift Manager at Pizza Hut involved managing staff and addressing customer complaints. Rachel began their career as a Box Office Specialist at Collins Road Theatres, Inc., selling tickets and maintaining theater cleanliness. Rachel holds a High School Diploma from Cedar Rapids Xavier High School, earned in 2008.
Channel Fusion
Founded more than 20 years ago, Channel Fusion provides brands and their channel partners with an ecosystem of channel marketing technologies, solutions and services. By coupling innovative technologies, industry expertise and a relentless customer-focused support team, we provide a unique combination of platforms, products and people. Our purpose is simple: inspire our clients to achieve their desired outcomes by transforming channel marketing into impactful business results. We do this by ensuring an understanding of your desired outcomes first and then deploying tailored solutions using a disciplined process to achieve those outcomes. Once a program is operational, our support team of Fusers becomes an extension of your brand to ensure your channel partners have an optimal customer experience while maximizing their marketing investment in your brand. Our account leadership teams stay involved every step of the way to ensure programs continue to exceed expectations and drive your desired outcomes.